Outsourcing: A United States Dilemma

America has outsourced work to foreign companies for many years now. This trend has grown significantly since the 1990s. Businesses looking for ways to save overhead and production costs jumped on the foreign bandwagon in a big way. This trend has not come without problems and intense criticism. Outsourcing to other countries eliminates the lack of a deep understanding, by Americans, of the local market of the customer.

Customer Service Complaints

How many times have you called a customer service line and not been able to understand the person you are speaking with? It’s a common and frustrating problem. Many businesses have outsourced their call centers to other countries. Often times issues are not resolved because of the language barrier. Therefore a second problem and complaint was created and the original never resolved. Communication with consumers is a major problem. 

Writers: Mistakes with Outsourcing

In the content based internet marketing world some companies are choosing to use writers from other countries. Pricing is considerably less but so is the quality. The cultural differences definitely affect the finished products and subpar material is created. Colloquialisms are not understood and writing becomes sometimes wordy and difficult to comprehend. Other common mistakes are improper use of pronouns and adverbs. We have heard about problems with plagiarism and refusal to edit work and take negative feedback.

Bringing Back Jobs to the U.S.

As complaints mount some large companies are feeling the pinch and bringing back their jobs to the United States. In recent years companies like Dell and Citigroup have seen the light and lessened or eliminated their outsourcing. The realization that customer service is about relationships may just be a turning point for the many U.S. citizens in need of work.

add to del.icio.us : Add to Blinkslist : add to furl : Digg it : add to ma.gnolia : Stumble It! : add to simpy : seed the vine : : : TailRank : post to facebook


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: